How can we help?
Answers to the questions people ask most. Pick an article, or write to us.
Getting started
How to open a Remiga account
Download the app, confirm your phone number and your ID, and create your wallet in about four minutes.
Getting started
Making your first payment
Add bitcoin to your account, scan a Lightning code and check the fee before you tap Pay.
Payments
How to pay in a store with Lightning
Scan the code at the till, check the amount and confirm. What to do if the code does not scan or the payment hangs.
Payments
Splitting a bill and adding a tip
Add a tip before you pay and split a restaurant bill so each person pays their share from their own phone.
Security
How to restore your wallet on a new phone
Lost, broken or new phone. Restore your wallet with your twelve recovery words or your encrypted cloud backup.
Security
How to spot a scam
The signs of a scam, what Remiga will never ask you for, and what to do if you think you have been targeted.
Account
How the card balance works
What the card balance is, how it differs from your wallet, how to top it up and what card payments cost.
Account
Exporting transactions for your taxes
Download every payment, purchase and sale as a CSV file for your own records or for your tax preparer.
Still stuck? Write to us.
Our support team answers every day, usually within 4 hours.
We never ask for your recovery phrase. If someone does, it is a scam.